Terms & Conditions

1- Payments

We accept secure payments via paypal with an additional fee (3%)

Select Bank transfer to get regular price without fee.

2- Warranty

  • Our products are warrantied against manufacturer’s defects for a period of 2 year after purchase, with the exception of the tires and inner tube and battery.
  • Batter warranty 6 month
  • Warranty only applies to product purchased through gotway-italia.it . Proof of purchase is required.
  • What is NOT covered:
    • Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
    • Products outside the warranty period
    • Improper or invalid documentation, including but not limited to lack of warranty sheet, original invoice, or discrepancies on the invoice
    • Damage caused by overloading, attempting tricks, or running into obstacles such as curbs, or walls, and submersion in water
    • Cleaning with a high-pressure water system, abrasives, or solvents
    • Flat tires (unless defect is proven)
    • Damage caused from improper packaging or mishandling during shipment for warranty service
    • Damage or breakage not stemming from a manufactures defect
  •  Customer will pay shipping costs for warranty service.

3- Return Policy

  • Returns are accepted within 14 days of delivery for a full refund provided if you have contacted us first.
  • To be eligible for a return, your item must be unused and unopened and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase
  • Opened and/or used items are not refundable.
  • All shipping costs are at the expense of the customer and will not be refunded. The original shipping cost will be deducted from the invoice total paid.

4-Shipping Policy

  • Express Shipping (TNT) costs are included in the price for most of EU countries . 
  • Packages will be sent out within 1 – 3 business days (typically one business day) after full payment is received and cleared by PayPal/ Bank transfer.
  • We will notify you as soon as your shipment is sent and provide you with a tracking number by email.
  • For any unseen circumstance where we cannot ship your item out promptly you will be contacted immediately.